Program Manager – Insurance Video Banking

Job Description

Job Summary :

– The purpose of this role is to Manage Insurance Program with Video Bankers and generate revenue through Insurance Cross-sell

– This job requires a self-motivated individual with strong skill in Insurance sales & Training inTelesales , BPO sales and Team building and management.

Specific Responsibilities:

– Define and Design Policies and Processes for Insurance Cross-sell for all products line e.g. Life, Health and Motor Insurance.

– Achieve the Planed business and agents productivity .

– Preparing MIS and PPT for reviews

– Designing and roll out of contests and incentive schemes along with partners Run various renewal campaigns and R&R programs at local and PAN India level to drive collections on regular intervals with partners and all verticals

– Coordinating with Analytics to identify high propensity to buy customers/segment.

– Establish collaborative relationship with all the Insurance partner and cross-functional team .

– Train the Agents to get the desired productivity.

Qualifications : 10 Year of Experience in relative field with MBA from premier institute.

Specific Experience :

– Overall – 5 + years of experience in Insurance sales through Call Center or Video Banking.

– Must be able to manage the floor to generate better call and business productivity .

– Have Black Belt Six Sigma Experience

– Strong customer service background Essential Sound knowledge of the practical application of a sales department

Functional Competencies:

– Advance Excel with VB and Macros.

– Must have experience in Call center Management, Expertise in Dialer & CRM Management,

– Must have worked on digitalisation of Process

Behavioral Competencies:

– Self-Driven & Proactive

– Result Oriented with a positive outlook

– Well-presented and business-like – Good speaking & writing skills

– Stable career history ,Exceptional work ethic & drive , Willing to travel