Relationship Manager

Job Description

Relationship Manager JD –
• Acquisition
• Assist in executing successful micro-events for acquisition of new clients
• Acquire new accounts from group companies / family of existing customers
• Acquire new accounts from referrals from existing customers
• Focus on acquiring Trade Accounts, increase trade volumes and generate forex revenue

Relationship Building / Deepening / Cross Sell
• Primarily responsible in building and deepening mapped portfolio
• Ensure consistent growth of the clients portfolio
• Work closely with the Channel Head to establish synergies for maximum penetration of Investment & Insurance sales to new customers along with deepening into the book i.e. AUM
• Build a robust momentum with regard to the third party distribution (insurance, auto loans, mortgages) and fee income to scale up the client portfolio growth, in line with the set targets
• Ensure Risk Profiling is done for each customer
• Implement customer contact programs to ensure his share of wallet with the bank increases
• Close monitoring of average revenue per customer
• Retention
• Ensure top class service delivery to clients to be in line with the best in the industry
• Monitor high net worth accounts closely to ensure that customers continue regular use the account and grow balances
• Work towards reactivating accounts which have stopped transacting or depleted in balances
• Assist in resolving service hurdles to create a delight situation for customers
• Risk Management & Governance
• Ensure awareness and adherence with the Know Your Customer policy, Anti Money Laundering Policy, Mis-selling Policy, Information Protection Policy, Operational Risk, Code of Conduct and other laid down compliance norms of the bank as stipulated from time to time
• Provide regular feedback on the changing customer needs to the Product team and Service Quality team
• Optimum usage of db Financial Planning Tool
• Any suspicious transaction to be immediately reported to the Area Manager
• Promotion of Alternate Channels
• Increase customer contactability by capturing email address and mobile number