Customer Service Executive-Retail Asset Inbound

Job Description

Role / Job Title : Customer Service Executive-Retail Asset Inbound

Business : Service

Function / Department : Customer Experience

Place of work : Customer Contact Center (Phone Banking unit)

Roles & Responsibilities :

1. Productivity

2. Maintaining Service Quality

3. Average Handling Time

4. First Contact Resolution

5. Maintaining TAT for all customer requests

6. Channel Migration to alternate channels

Secondary Responsibilities :

Drive all the initiatives in the Customer contact center.

Key Success Metrics :

Productivity, Average handling time, First contact resolution