Customer Service Officer
Job Description
Job Purpose
The position ensures to
• Execute all aspects related to branch operations in a timely and effective manner
• Ensure effective customer service
• Achieve own targets and support the achievement of the branch target through effective upselling and cross-selling to the customers
Key Accountabilities
Fulfil all responsibilities in relation to
• Contribute to efficient operation of the branch through accurate & timely processing of customer related transactions and account maintenance
• Ensure achievement of own targets and support branch target achievement through effective upselling and cross-selling to the customers
• Support the branch operations officer in book-keeping and maintenance of documents
Job Duties & Responsibilities
• Ensure compliance with all applicable regulations and bank policies for all processes related to banking transactions
• Process cash transactions, transfer transactions and clearing of instruments
• Receipt & processing of cheques, demand drafts, dividend warrants, pay orders & other instruments, bills for deposits up to authorized limits
• Process requests for new account opening, transaction updation etc., either jointly with an officer or independently, upon specific authorisation in this regard
• Process customer service requests, Respond to customer service account inquiries such as account balances, transaction details, statements and fees/charges
• Address customer queries and grievances within the defined timelines and escalate when required to the appropriate authorities
Required Experience
• 2-4 years Banking Experience
Education / Preferred Qualifications
Graduate preferably Banking/Commerce
Core Competencies
• Excellent interpersonal and communication skills
• Ability to build strong relationships with clients
• Responsible
• Ability to meet deadlines
• Knowledge about internal/external regulations
Technical Competencies
• Good Computer Knowledge
Work Relationship
• Team player
• Self-motivated and takes initiative
