Insurance Associate

Job Description

Job description
Process Details Primary Responsibility:

Process payments on behalf of Institutional MLM Group A customers and Voluntary benefits – GUL, LRK, AARP, LAPSE

Process bills / invoices and allocate cash.
Research website to review backup documentation.
Apply payments.
Send request for additional/missing information.
Process identified suspense items distributed by Tampa RPA s.
Reconcile bank deposits to ensure items received daily are correct
Daily reporting of volumes
Notify Business of issues
Knowledge skills competency required:

Demonstrated ability to learn quickly and willingness to obtain
functional knowledge and understanding of business procedure and policies.
0 months to 2.5 year of customer service/ Data Entry experience
College graduate
Good verbal written communication skills.
Demonstrated ability to work in a team environment to improve the delivery of service to internal and external customers.
Strong organizational skills.
Demonstrated ability to manage stress
Basic computer skill
Ability to work various shifts within hours of operation. Flexibility is a must, as your shift can/will change to meet business needs.
Should have Problem Solving/Analytical Ability along with Judgment and Decision Making skills
Performance Parameters :

TAT
Accuracy
Minimum Qualification:

Education Requirements
Bachelor s degree (Any Stream) or diploma with a minimum of 15 years of education.

( Candidates with B.Tech, MBA, BCA, or with any technical education would not be required)

Minimum Experience:

Minimum 18 months experience in BPO industry.
Role: Non Tech Support – Non Voice
Industry Type: Insurance
Department: Customer Success, Service & Operations
Employment Type: Full Time, Permanent
Role Category: Non Voice
Education
UG: Diploma in Mechanical, Any Graduate, B.Tech/B.E. in Production/Industrial, BCA in Computers
PG: MBA/PGDM in Marketing