CRM

Job Description

Have minimum number of Customer escalations measured periodically
Provide unsurpassed experience to our customers until handover and also if the positive impact results in customer referrals and re-investment in our homes
Requirements

To manage and handhold 100 odd elite group of customers of TE throughout the complete post sales life cycle of home buying
Single point of contact for all Post Sales processes – Customer on-boarding / agreement preparation and execution, including collection of dues based on specific events / timelines.
Regular project / unit updates to customers
Invoice generation and collections follow up – Managing customer receivable with clear targets for collection
Coordination with Banks / Bankers / Home buyers for Home Loans related requirement
Assisting customers through the unit customization
Coordinating with internal teams to ensure unit works progress as per the schedule
Quality inspection of the homes when ready for handover along with the Quality team
Handing-over the homes
Coordinate unit registrations
Generate MIS Reports
Transaction documentation is excellent and can be retrieved with minimal human dependence
Customer and unit Data are accurate
For end to end activities related to the allocated units and effective liaising with internal departments to ensure all tasks are complete within stipulated timelines
Collections target is achieved Monthly, Quarterly and Annual