Customer Care Executive/ Sr. Executive/ AM/ DM

Job Description

Customer Handling-

The role holder will be responsible for responding to customer queries and complaints over the phone, though emails and client interaction with the objective of efficient resolution to establish the reputation as a customer focused Organization.
KEY RESPONSIBILITIES
1. Address queries and complaints of customers over the phone, through emails, letters and face to face client interactions in a timely and effective manner
2. Respond to emails and letters from customers regarding queries, in a timely manner
3. Collect and communicate customer feedback in a timely and efficient manner
4. Maintain and update the database with information on the nature of queries and status of resolution
5. Update customers on the status of their queries and complaints in a timely manner
6. Record all customer complaints / issues received and resolved
7. Coordinate with the back-end Customer Care team for seeking information on the issues faced and inform the customer on same.
8. Coordinate and follow-up with other internal Departments, if required, for obtaining relevant information for resolution of queries of customers.

9. Added responsibilities will be given as and when required.