Customer Relationship Executive

Job Description

Roles and Responsibilities

Manage the front end of relationship with its distinguished set of clients for the respective segment/ project allocated. Ensure the highest standards of service delivery and query resolution within specified TATs. Build and maintain relationships with the entire customer base assigned by ensuring constant engagement with customers during the life cycle and moments of planned spontaneity.

Timely collection of overdue invoice payments from the developers and ensuring the DSO is in control.
Handling Post Sales Activities coordinating with developers and customers until the milestone is achieved for raising the invoices.
Connecting with the customers post-sale via welcome calls and confirming all the details are accurate and correct.
To follow up on agreements, payments, and bank loan disbursement with customers and with the developer until it is executed.