Customer Support Representative

Job Description

Job Description

Are you looking for a rewarding opportunity and have previous experience as a Customer Support? Were hiring a customer support executive to be part of our already fantastic team. Youll be responsible for managing the reception area, implementing office policies, and ensuring guest services are exemplary & overall centre operations.

Applicants should have experience in the hospitality industry, demonstrate a commitment to customer service.

Manage the front office operations and come to work with a positive attitude. If you have required and enjoyed providing excellent customer service, apply today!

Roles & Responsibilities

Proven experience as front desk representative, agent or relevant position
Familiarity with office machines (e.g. printer )
Knowledge of office management
Proficient in English (oral and written) and local language (oral)
Knowledge of MS Office (especially Excel and Word)
Strong communication and people skills
Good organizational and multi-tasking abilities
Customer service orientation
Any graduation; Hotel management will be a plus
Answer questions and address escalations
Answer all incoming calls and redirect them or keep messages
Receive letters, packages etc. and distribute them
Prepare outgoing mail by drafting correspondence, securing parcels etc.
Check, sort and forward emails
Monitor office supplies and place orders when necessary
Keep updated records and files
Monitor office expenses and costs
Take up other duties as assigned (travel arrangements, schedules etc)

Requirements

Prior experience in customer service / front office in hospitality industry or relevant position.
Good multitasking, time management and organisational skills.
Problem-solving ability with analytical skill.
Customer oriented and professional attitude.