Customer Support Representative(Front Office)

Job Description

•Maintaining a positive, empathetic, and professional attitude toward customers at all times. •Responding promptly to customer inquiries.

•Communicating with customers through various channels.

•Acknowledging and resolving customer complaints.

•Keeping records of customer interactions, transactions, comments, and complaints. •Communicating and coordinating with colleagues as necessary.

•Providing feedback on the efficiency of the customer service process.

• Ensure customer satisfaction and provide professional customer support.

•Troubleshoot problems and see them through to resolution

• Escalate unresolved issues to the appropriate internal teams

• knowledge on Zendesk handling would be added advantages

•Managing facility (Housekeeping, Security , etc) administrations

•Working closely with Sales team for the smooth functioning of a particular Centre.