Opening For CRM Team Leader

Job Description

Handling team
Monitor Collections and active follow-ups, monthly and weekly reports to be submitted.
To ensure the targets given by the management is achieved by the team before the said time lines.
To monitor collections and ensure regular follow-up
To ensure prompt responsiveness and status updates to clients
To coordinate with legal department for replies in reference to customer grievances
To address the clients concern and retain the clients in case of cancellations
To lead and implement better customer experience initiatives
Maintaining records in ERP and Supervision of entries done by team
members.
Reports to be sent on monthly basis to the concerned personnel along with customer requirement & feedback.