General Manager / Centre Head ( Operations )
Job Description
Core Work Activities:
OPERATIONS:
Oversee the operations and functions of the centre, end to end.
Managing and supervising the administration, security, and housekeeping functions.
Directly responsible for the client retention and satisfaction.
Would be taking care of all expansions and move ins.
Responsible for the monthly payment collections.
Would be directly responsible for the CSR income for the centre.
Ensure the monthly P&L is prepared and submitted to the management.
Responsible for monitoring monthly inventory of supplies and equipment & Ensuring purchases made are within budget and by approved vendors.
Ensure the centre is working at the optimum condition with highest levels of organizational effectiveness, communication, and safety
Helping in the procurement of operating supplies and equipment, and contracting with third-party vendors for essential equipment and services.
Ensure full compliance with the unit operating controls, SOPs, policies, procedures, and service standards.
Verifies property compliance with Legal, Safety, Operations, Labour standards.
Inspects and documents repairs and cleanliness of property to ensure optimum upkeep and repair, room cleanliness, and overall property appearance.
Ensure that all customer-related issues are solved in a manner consistent with the company’s goals and objectives.
Ensures good safety practices of employees and customers, assisting in the maintenance of proper emergency and security procedures.
Establishes and maintains applicable preventive maintenance programs to protect the physical assets of the Centre & Develop improvements actions and carries out cost savings of the unit.
Supervise the centre every day including customer offices and ensure the systems are in place
Hire, train, and supervise centre employees, ensuring they provide excellent client services and enforce company policies.
Prepare daily centre performance reports and submit the same to the management.
MIS to be prepared and shared with the management.
Interact regularly with the team members and guide the team
Addressing the customer escalation with priority and attending to them in time
Having a good rapport with government officials, local community, etc.
