Fresher -Customer Support Executive

Job Description

Booking Process

Verify the customer details, update the inventory & customer Master sheet in SAP & SFDC
Check Completeness of Booking Form & Mandatory KYC Documents.
Complete Booking process in SAP/SFDC and forward the booking cheque to AR Team
Complete cheque/RTGS entry of booking amount in SAP
TDS Authorization Letter / Form Submission process

Verify the TDS Authorization letter Received from Customer.
Submit original letter to direct tax team file acknowledged copy of the same in the customers file.
Each month forward the scanned copies of Form 26QB & Challan of TDS paid to respective RM.
Allotment Process

Ensure Approval of IOM from management as per defined SOP.
Checking of Allotment letter before issuing the same to RM
Follow defined SOP ensure the allotment is signed from designated authorized signatories
Property Consultant Invoice Payment Process

Checking and processing of Property Consultant Fee Invoices within defined TAT
Maintaining Property Consultant Fee Invoices tracker
Informing Sales team & Property Consultants upon released of payments
Agreement Process

Ensure Approval of IOM from management as per defined SOP.
Checking of Agreement before handing over to RM
Follow defined SOP to get the agreement signed from designated authorized signatories
Ensure the registration is scheduled basis confirmation from RM and complete the post registration formalities as required.
Bank NOC Process

Do require checks prior to issuance of NOC.
Follow the SOP to get NOCs signed from designated authorized signatories.
Handover executed Bank NOC to RM within specified TAT
Demand Letter Process

Co-ordinate with Architecture team for slab Completion certificate
Follow the SOP for demand letter generation and dispatch work
Ensure the physical demand is dispatched on the same day and emails are triggered as per SOP.
Ensure all cheque received are entered in SAP and deposited as per timelines specified in SOP
Ensure proper checklist is maintained for cheques received from Sale office and directly received at Head Office.
Indemnities & Supplemental Allotment Process

Ensure IOM approval is in place prior to raising request to legal for Indemnity drafts
Verify the executed Indemnity received from customer
Ensure the Supplemental Allotment is issued and signed by designated signatories as per defined SOP
Final Possession Process

Ensure the communication regarding possession is sent with correct facts and figures and with complete annexures
A comprehensive Possession check-list is prepared and shared with RM
File clearance from Finance team is completed within TAT
Possession documents are issued in formats approved by legal team
Ensure the NOCs required for customers to lease out their apartments are issued at their request after completing required formalities.
Report Updation and MIS Updation

Updation of various trackers such as Allotment Tracker, Agreement Tracker, Bank NOC Tracker etc.
Prepare Sales Review MIS on Monthly / Quarterly basis and share the same with reporting manager