Manager – Operations

Job Description

Responsible for completing all formalities required for getting the store operational (including fit-out process) within the defined timelines post handover by the projects and leasing team
Develop and maintain good working relationships with all retailers in the allocated zone/ area by interacting with them on a regular basis
Monitor the completion of the leasing administration process by the retailer and all other formalities prior to opening of a store; in coordination with Leasing and Legal teams
Support the process of fit-outs for every new retailer and renovations (if any) of existing retailers
Manage / observe the opening and closing time of the mall for the customers
Events Execution – Working in very close coordination with Marketing team and ensuring smooth flow of event without compromising on the overall quality
Cost Control – More vendor development and vendor relationship to keep a cost under check and as per market rates. Value/material engineering to keep the cost within/below budgets
Provide inputs for the design/ modification of the process for recording and resolution of issues of Helpdesk Operations (Smile Centre )
Monitor the deployment plan of Housekeeping staff across the centre, and the housekeeping activity schedule
Ensure parking revenue maximization through efficient utilization of parking space, and improving the overall service levels
Supervise the activities of horticulture, pest control and fa ade cleaning agencies and ensure adherence to schedules
Design reward and recognition schemes for engaging / motivating internal and outsourced staff within Housekeeping, Parking, Security and Engineering (such as best agency of the quarter, employee of the month etc.