Requirement of CRM Lead

Job Description

A CRM lead has to work with different teams and encourage effective collaboration across departments. Listing properties through various portals.
Coordinate different departments in terms of their customer interactions and establish a way to increase the level and effectiveness of their communication
Maintaining and improving data management processes and accuracy
Partnering with different stakeholders to keep them informed about upcoming data management initiatives
Ensuring lead allocation logic is well established, communicated, and followed strictly by all team members.
Build strong hygiene parameters for avoiding any communication & execution gaps within the team & with other stakeholders.
Ensure every sales team member is allocated the required number of leads, is communicated well, and knows how to use CRM effectively.
Arrange various sessions for the team & with other business development teams to ensure smooth execution of coordination & communication.
Provide MIS reports, build dashboards for live tracking of leads allocated, and create user-friendly dashboards to enhance higher visibility of the data & lead flow.
Arrange regular meetings with CRM, Sales, senior management & IT development team to build a list of changes, and get those changes done, tested & implemented. Overview of the communication & training of these changes with required SPOCs of the departments.
Analyzing data to inform business development and campaigns
Driving CRM initiatives and overseeing the execution of campaigns
Acting as a liaison between the IT and CRM team to identify consumer segments to be targeted for campaigns